Returns and Refunds
Checking on a product return or refund

You may see a status of 'Returned' in the comment field for a shipment. This may mean that you have returned product, or perhaps the package was returned to us as undeliverable. You have several options for a returned product, including a reship of the product, a refund of any payments made for the product, or, in some cases, the opportunity to transfer the value of the refund to another order.

If a refund has been processed for the shipment, you will see the Refund, Refund Date, and Refund Type appear just above the item detail list. If a refund has been paid, the Refund field will show ‘Refund Issued’; if a refund is due , but not yet paid, you will see ‘Refund Pending’. Refund, Refund Date, and Refund Type will only appear if there has been a refund on the shipment.

Because this site does not display financial information, you will need to contact Customer Service if you have additional questions about charges, payments or refunds.

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